DevOps Engineer

📋 Job Overview

The DevOps Engineer is responsible for the design, development, and lifecycle management of automation and integration solutions across Alarm.com's cloud infrastructure and application platforms. This individual will lead the implementation and operation of continuous integration, automated deployment, and infrastructure-as-code solutions that support the delivery of Alarm.com's life safety and home automation applications.

🏢 About Alarm.com

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

🎯 The Role

This role works closely with Software Engineering, Quality Engineering, Cloud Operations, Security, and Release Management teams to onboard and support applications throughout the full software development lifecycle. The position combines hands-on engineering with operational responsibility to ensure the availability, performance, scalability, and reliability of Alarm.com's cloud platforms and applications.

✅ Key Responsibilities

• Partner with Software Engineering to architect and design infrastructure solutions — in the cloud or on-premises — for new and existing applications and features.
• Design and develop tools and frameworks that enable continuous integration and automated infrastructure management across all layers of the cloud stack, including servers, storage, networking, operating systems, management infrastructure, applications, monitoring, and alerting.
• Implement and maintain infrastructure-as-code solutions using Terraform, Ansible/AWX, and Puppet to provision and manage Azure and on-premises infrastructure — including virtual machines, App Services, Service Bus, Storage Accounts, networking (NSGs, load balancers), Key Vault, ACR, and Kubernetes clusters —at scale.
• Own the observability onboarding process for new applications — implementing metrics collection via Telegraf, OpenTelemetry, or native cloud sources, routing metrics through Prometheus into Grafana, and managing Grafana alerting and PagerDuty integrations via Terraform.
• Participate in on-call rotations and incident response to maintain the stability and performance of production services.
• Develop a deep understanding of the architecture and operational characteristics of the Alarm.com cloud platform and implement solutions that improve system reliability, performance, and predictability.
• Evaluate, architect, and implement infrastructure solutions and migrate on-premises workloads to hyperscaler environments including AWS and Azure.
• Troubleshoot infrastructure and application issues across development, staging, and production environments.
• Collaborate with Cloud Engineering, Software Engineering, and Quality Engineering teams to improve operational efficiency and system observability.
• Develop and maintain operational runbooks and documentation to support platform health and stability.
• Support application deployments and improvements across the full software development lifecycle.
• Enable automation and operational improvements using scripting languages and modern DevOps tooling.
• Other duties as assigned.

📌 Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field preferred.
• Minimum 3 years of DevOps or cloud infrastructure engineering experience.
• Hands-on experience with cloud and virtualization technologies including VMware, AWS, and Azure.
• Working knowledge of Windows and Linux operating systems in enterprise environments.
• Experience with configuration management and infrastructure-as-code tools such as Terraform, Ansible/AWX, and Puppet.
• Experience with scripting or programming languages such as Bash, Python, Go, C#, and PowerShell.
• Experience supporting operational processes including multi-tiered escalation and on-call procedures.
• Experience with CI/CD pipelines and DevOps tooling including GitHub Actions, Octopus Deploy, Atlassian tools, Git, and ArgoCD.
• Familiarity with server monitoring and application performance monitoring solutions such as Telegraf, Prometheus, Grafana, PagerDuty, OpenTelemetry, New Relic, Dynatrace, and AppDynamics.
• Familiarity with secrets and artifact management technologies including Vault and Artifactory.
• Familiarity with containerization and orchestration technologies such as Docker, Kubernetes (K8s), Azure Kubernetes Service (AKS), and Rancher.
• Ability to work both independently and collaboratively within a team environment.
• Strong problem-solving skills and a self-directed approach to investigating and resolving technical issues.
• Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

⭐ Desirable Experience

• Experience supporting highly available SaaS environments with 99.999% uptime requirements.
• Experience operating large-scale cloud infrastructure supporting distributed applications.

🎁 Benefits

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

🛂 Visa & Eligibility

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.