Software Development👥 51 employees📍 San Francisco, California, US
Trusted by world-class enterprises, Decagon is the most advanced AI platform for customer support.
Job Overview
Decagon is seeking a Software Engineer, Infrastructure to design, build, and operate production infrastructure for high-scale, low-latency systems. This is a critical role in ensuring reliability, performance, and developer velocity at Decagon.
Key Responsibilities
Design and implement critical infrastructure services with strong SLOs, clear runbooks, and actionable telemetry
Partner with research and product teams to architect solutions, set up prototypes, evaluate performance, and scale new features
Tune service latencies by optimizing networking paths, applying smart caching/queuing, and tuning CPU/memory/I/O for tight p95/p99s
Evolve CI/CD, golden paths, and self-service tooling to improve developer velocity and safety
Support various deployment architectures for customers with robust observability and upgrade paths
Lead infrastructure-as-code (Terraform) and GitOps practices; reduce drift with reusable modules and policy-as-code
Participate in on-call and drive down toil through automation and elimination of recurring issues
Required Qualifications
3+ years building and operating production infrastructure at scale
Depth in at least one area across Core/Data/AI-ML/Platform/Voice, with curiosity to learn the rest
Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing)
Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth and partners with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara.
Please let Decagon know that you found this role at devopsprojectshq.com as a way to support us, so we can keep providing you with awesome DevOps jobs.
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