Site Reliability Engineer (Backshift - UK)

About us

We’re an award-winning enterprise software scale-up with high ambitions for growth. We recently won the ScotlandIS Digital Tech Scale-up Business of the Year award and have previously been recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years.   

Dayshape is an advanced resource management solution, incorporating AI and intelligent automation to help professional services firms optimise their workforce like never before.  It’s built to handle large, complex, and ever-changing requirements with ease. 

Our customers include accountancy firms from the Big Four and global top 10, and Dayshape is used in more than 25 countries across four continents. Our target customers are global firms, international networks, and large national or regional organisations, if they’re big enough to have the challenges that Dayshape can solve. 

As a company, we live our values every day and we're committed to making sure our friendly and inclusive environment grows with us.

About the role 

As we grow and more customers are adopting our platform, we are scaling up to meet the demand. This means more automation of our infrastructure and deployments as well as accurate health monitoring through all our clients, both new and old. 

The person in this role will join the Site Reliability Engineering team (SRE). This team is transitioning away from a more traditional (client-facing) engineering model to develop a true SRE mindset and approach, alongside internal and external stakeholders.  

This role is our first backshift SRE role and your role will be to help provide a service to our teams in other regions, particularly the United States. 

What you’ll do 

• Be part of initiatives to maintain and improve our cloud infrastructure 
• Help to improve SRE and other teams’ working lives through automation of manual tasks 
• Help to make the hosting and deployment of Dayshape more scalable 
• Work as part of our SRE BAU team initially, helping to improve the working lives of our own SRE team and the teams we serve 
• Increase our knowledge sharing of SRE across the organisation 
• Improve the observability of Dayshape through reporting and tool creation 
• Drive improvements to our Cost of Giving Service (COGS) 

• Diagnose and triage escalated issues 
• Work as part of an out of hours on-call rota 
• Work will include the following technologies: 

• Azure 
• AzDevops 
• Pulumi 
• Python 
• Powershell scripting 
• Terraform 
• Yaml 

About you 

There is lots of scope for growth within this role (and the company overall). Somebody who is a great fit for this role will already have experience in an SRE role, or be an established software engineer keen to move into the SRE space. As this is a backshift role, you will need to be a self-starter, happy to work between the hours of 1:30pm-10pm. 

• You will relish working in the SRE team in an award-winning business 
• Working closely with others will be second nature to you, collaborating closely with your engineering colleagues, along with developing relationships with our support and implementation teams. 
• An excellent, kind, and supportive communicator (who often finds yourself un-crossing wires between your colleagues) 
• Are experienced working with the following: 

• Powershell 
• Python 
• Designing and building infrastructure using Azure and Azure Devops 
• Infrastructure as Code
• CI/CD 
• Be comfortable debugging and understanding code 
• Knowledgeable about a range of technologies, and enjoy learning others 
• Have worked closely with all facets of an engineering department to drive good practice when it comes to deploying and making their systems observable 
• Great at breaking down big tasks into small chunks, solving tricky problems and tackling risks 
• Enjoy working in a busy, fast-paced culture  
• Keep a cool head in pressure situations, maintaining a problem-solving mindset, but also knowing when to escalate 
• Have at least 2 years experience working in DevOps and/or Site Reliability Engineering 
• Experience as a software developer or engineer, particularly if SRE-specific experience is limited. 

Bonus points if you have experience with: 

• Pulumi 
• Python 
• SQL Server and SQL scripting 
• Terraform 
• Kusto 

What you’ll get

• Salary £38,000-£43,990 (dependent on experience)
• At least £1,000 per year to spend on professional and personal development
• 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days
• Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement
• Private healthcare and rewards through Vitality
• Income protection and death in service cover
• Enhanced family leave policies
• Matched 5% auto-enrolment workplace pension scheme
• Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service
• Innovation Week twice a year - a chance to experiment and work off-project
• Weekly All Hands meeting for inspiration and over-communication
• Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, online games, D&D, and at-home cocktail classes!
• Genuinely nice, smart people to work with, who are excited about growing our company

Working Details

This is a full-time role (37.5 hours per week), working typically between 1:30pm-10pm to cover our US clients. We're open to discussing working patterns and have flexible working options. We are looking at a shift allowance for this role. This role will also be required to cover some on-call rotation for out of hours major incidents (generally 1 week in every 5).

We’re ideally looking for someone in/around Edinburgh, though we’re open to the possibility of this being a remote role (as long as you're in the UK). We don't mandate required office time, but we find that most of the team in Edinburgh enjoy working from home 2-3 days a week, and come into our office to connect with each other, make use of space, and for meetings.

Join the team!

Equality of opportunity is more than just a responsibility: we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background. 

This is your opportunity to really influence how we get things done, and especially how we scale our technical solutions and ensure they are running smoothly. We're doing well, but there's lots more to do in order to maintain the high bar and pace that we've set. 

Everyone here is growing personally as the company grows, so if that sounds like something you’d like to be part of, we’d love to see your application.