Research Services๐ฅ 201 employees๐ San Francisco, CA, USEst. 2015
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created withโฆ
๐ Job Overview
Youโll identify a customer segment or workload where OpenAI can grow, recommend an investment to GTM, Product, and Engineering, and define how weโll know whether it brought new usage to OpenAI. Your first priority will be to explain what drives usage and revenue across providers. Youโll use that understanding to help GTM decide which customers and workloads to invest in and to build forecasts the team can plan against.
๐ข About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity.
๐ฏ The Role
In your first few months, youโll identify a customer segment or workload where OpenAI can grow, recommend an investment to GTM, Product, and Engineering, and define how weโll know whether it brought new usage to OpenAI. Your first priority will be to explain what drives usage and revenue across providers. Youโll use that understanding to help GTM decide which customers and workloads to invest in and to build forecasts the team can plan against.
โ Key Responsibilities
Build a reliable view of the business from provider usage reports, billing records, and API logs. Show how new workloads, expansion, changes in price, and shifts in model mix contribute to growth.
Estimate how much demand cloud distribution adds to OpenAI. Trace customer activity across channels to distinguish new use cases from traffic that moved from the direct API.
Identify where customers are ready to scale. Combine what account teams hear with evidence on request failures, latency, and model availability. Work with Product and Engineering on a change and measure what happens to usage.
Shape growth plans with GTM and Finance. Estimate what existing workloads and upcoming launches can contribute by year end, test the assumptions that matter most, and recommend where to focus with each provider.
Own the consumption forecast. Compare forecasts with actual usage over the same period, explain the biggest misses, and use what you learn to improve the next forecast.
๐ Required Qualifications
Experience independently leading data science work on a product, growth, or commercial question that changed a business decision.
Strong SQL and Python skills. You can join incomplete datasets, choose the right unit of analysis, and validate an aggregate result against individual customers or workloads.
Experience using cohorts, experiments, or observational comparisons to assess what drove a change. You can explain how customer selection affects the conclusion and evaluate a forecast against a simple baseline.
โญ Desirable Experience
Experience with API platforms, cloud marketplaces, enterprise GTM, or a usage-based business.
Experience connecting service reliability or capacity to customer adoption, or using demand forecasts to guide a commercial or infrastructure investment.
๐ Benefits
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.