Data Center Infrastructure Technician – Tier 2 (Remote)

📋 Job Overview

Our mission is to challenge and enable our employees to achieve great things.

🏢 About Myriad360

We live and breathe our core values:

• We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
• Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
• Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.

We are consistently listed among Inc & Crain's \"Best Places to Work\" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.

🎯 The Role

We are seeking dependable Data Center Infrastructure Technicians to support installation, deployment, remediation, and maintenance of data center equipment and physical infrastructure. The ideal candidate is comfortable working in fast-paced customer environments, follows detailed instructions, takes pride in workmanship, and adapts to different client standards.

This role is the core production technician position for rack-and-stack, structured cabling, labeling, smart-hands support, cabinet cleanup, documentation, and physical-layer remediation.

The position is travel-heavy and field-based, supporting enterprise, colocation, hyperscale, AI/HPC, construction, and operational data center environments.

Other responsibilities include:

• Field Installation and Production
• Smart Hands, Quality, and Documentation
• Housekeeping and Customer-Site Conduct

✅ Key Responsibilities

• Install servers, switches, storage equipment, patch panels, cable managers, support hardware, and related infrastructure.
• Perform rack-and-stack activities in standard, high-density, and AI-compute cabinets.
• Install, route, dress, label, and connect copper and fiber-optic cabling.
• Install management cables, console cables, power cords, interconnects, optics, and support components.
• Verify cable source, destination, port assignment, label, connector type, routing, slack, and bend radius.
• Work from cable schedules, rack elevations, port maps, and runbooks without needing every step explained once trained on the project standard.
• Perform cabling remediation, cleanup, defect correction, and rework.
• Assist remote engineers and support teams with smart-hands activities.
• Replace damaged cables, labels, optics, transceivers, hardware, and field-replaceable components as directed.
• Capture serial numbers, asset tags, MAC addresses, photographs, and installation records.
• Update project trackers, completion checklists, issue logs, redline notes, and timekeeping systems.
• Inspect work for visible defects before requesting quality review.
• Report blockers, damaged equipment, missing materials, drawing conflicts, site issues, and safety concerns.
• Maintain clean cabinets, pathways, workstations, staging areas, and project zones.
• Protect customer floors, cabinets, ports, optics, hardware, and pathways from damage.
• Communicate professionally with leads, superintendents, customers, subcontractors, and project stakeholders.
• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned

📌 Required Qualifications

• 2 or more years of experience in data center, telecommunications, low-voltage, structured cabling, network deployment, or related field work.
• Experience installing copper and fiber-optic cabling.
• Experience mounting and installing equipment in data cabinets.
• Ability to follow detailed technical instructions, cable schedules, drawings, and runbooks.
• Ability to read cable labels, rack elevations, port maps, and basic drawings.
• Strong attention to detail, workmanship, documentation, and safety.
• Ability to document completed work accurately and work independently as part of a traveling field team.
• Valid driver's license and ability to meet travel, background, drug, safety, and site-access screening requirements.
• Approximately 75% to 90% nationwide travel with frequent overnight and extended assignments.
• Ability to work days, nights, weekends, holidays, extended shifts, deployment windows, and 10- to 12-hour shifts.
• Lift and carry up to 50 pounds and assist with heavier team lifts.
• Stand and walk for extended periods; bend, kneel, crouch, reach, climb ladders, and work inside cabinets.
• Perform repetitive cable installation, dressing, labeling, and equipment installation tasks.
• Work in active construction and operational data center environments while wearing required PPE.

⭐ Desirable Experience

• Rack-and-stack: Install and organize servers, switches, storage, patch panels, cable managers, and support hardware.
• Fiber and copper: Route, dress, label, connect, inspect, and protect copper and fiber-optic cabling.
• Production execution: Complete assigned quantities while protecting quality, cleanliness, and documentation.
• Drawings and schedules: Follow rack elevations, cable schedules, port maps, drawings, labels, and runbooks.
• Remediation: Correct cabling defects, clean up cabinets, replace damaged components, and support punch-list closure.
• Documentation: Capture photos, serials, asset tags, MAC addresses, issue notes, and closeout evidence.
• Smart hands: Support remote engineers with physical verification, connection changes, and device information capture.

🎁 Benefits

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
• Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!

🛂 Visa & Eligibility

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.