Customer Infrastructure Engineer

📋 Job Overview

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

🏢 About voize

voize is a fast-growing startup that builds AI companions to help frontline workers save time and focus on what matters most. With a $50M Series A funding and support from leading VCs, we are changing how digital workflows are managed, allowing healthcare professionals to spend more time with patients. We are a team that values innovation, collaboration, and making a real impact in the healthcare industry.

🎯 The Role

As a Customer Infrastructure Engineer at voize, you own the full technical journey of our customers - from the first presales check to ongoing operations. You’re the primary technical point of contact, bridging voize and customer IT. By validating infrastructure, configuring secure setups, solving technical issues, and scaling deployments, you ensure a smooth experience and long-term success.

✅ Key Responsibilities

• Support pre-sales calls to assess infrastructure, spot blockers, and guide evaluations
• Several years of experience as a Linux or Windows Administrator
• Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathy
• Support technical scaling (e.g. growing user bases, infra changes)
• Document setups and technical handoffs for smooth internal collaboration
• Flag recurring issues and contribute to internal tools, docs, or processes

📌 Required Qualifications

• Expert Windows/Linux system administration and network configuration skills (firewalls, proxies, routing, MDMs, APIs)
• Solid experience with virtualisation, Docker, web servers (Nginx, IIS), and load balancing
• Excellent troubleshooting skills across APIs, browsers, infrastructure, and devices
• Clear communicator with empathy for both technical and non-technical users
• Proactive, self-directed, and skilled in documentation and technical handoffs
• Experience with start-ups will help you thrive in this role
• You’re confident in German (C2) to support customers and fluent in English (C1) to work closely with colleagues - we’ll support you with language courses if needed.

🎁 Benefits

• Fast-growing startup, tackle challenges, grow quickly, and make a real impact
• Open, collaborative culture with regular team events
• Stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
• Flexible working hours and a good hybrid set-up

🛂 Visa & Eligibility

No specific visa or eligibility information provided.