Customer DevOps Engineer

Job Overview

Mindpeak is a Hamburg-based AI company applying state-of-the-art deep learning to computational pathology, with a clear mission: enabling more effective, personalized cancer treatment. We work at the intersection of AI, medicine, and drug development-building regulatory-grade solutions that help pharma, biotech, and clinical partners discover, validate, and translate meaningful biomarkers into real-world impact. Our technology analyzes H&E, IHC, and multiplex tissue data to support drug development, patient stratification, and clinical trials. What makes this work especially rewarding: our AI is already deployed in routine diagnostics in more than 25 countries, meaning the tools we build are used by clinicians and patients every day. At Mindpeak, we believe that reliable, clinically applicable AI can change how cancer is treated. If you want to work on challenging problems, collaborate across disciplines, and see your work make a real difference in patient care, you'll feel at home here.

Position Summary

This role is a unique hybrid between DevOps engineering and technical customer onboarding. We are scaling rapidly and onboarding a growing number of laboratory customers worldwide. As a Customer DevOps Engineer, you will ensure that our infrastructure, deployment processes, and integration tooling scale reliably across highly diverse lab environments. This is not a classic support role. You will own the technical onboarding experience end-to-end: from deploying backend services to building robust integration tools and improving processes so each onboarding becomes faster, cleaner, and more scalable.

Your Responsibilities

• Own technical customer onboarding


• Act as the main technical contact during the onboarding phase and ensure smooth, repeatable deployments for new laboratory customers.


• Deploy & operate infrastructure


• Deploy backend services using GitLab CI/CD and operate customer-facing services in Docker Swarm environments.


• Build integration tooling


• Develop and improve Python-based integration tools to connect our platform with various laboratory and hospital systems.


• Scale through documentation & automation


• Translate complex technical setups into clear, usable documentation and improve automation so the next onboarding is easier than the last.


• Ensure reliability in production


• Monitor, troubleshoot, and stabilize Linux-based systems used by real customers in production environments.

Your Profile

Background & Experience

• Strong experience with Python, especially for automation and integration tasks


• Hands-on experience with Docker and Docker Swarm


• Solid understanding of CI/CD, ideally with GitLab CI/CD


• Confidence working in Linux server environments (networking, permissions, debugging)


• Ability to communicate clearly with both technical and non-technical stakeholders


• Ownership mindset: you care about outcomes, not just tasks

Nice to Have:

• Experience with customer-facing technical roles


• Exposure to healthcare, labs, or regulated environments


• Familiarity with APIs and system integrations

What Mindpeak Offers

• The opportunity to bring cancer diagnostics to a whole new level and make a real impact on patient care.


• An open, creative work environment with flat hierarchies and quick decision-making.


• Close collaboration with a skilled, international team and experienced management.


• Diverse, engaging projects that help you deepen both your technical and domain expertise.


• A centrally located Hamburg office with a beautiful view over the harbor.