COTS System Administrator

📋 Job Overview

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

🏢 About Accenture Federal Services

Accenture Federal Services is a technology company within global Accenture, dedicated to serving the US federal government. We bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity.

🎯 The Role

The COTS System Administrator supports the implementation and operational sustainment of a Commercial-off-the-Shelf (COTS) physical access system. This role partners closely with the government Product Manager to provide technical direction, strategic solutions, operations and maintenance (O&M) support, and vendor coordination. The COTS Sys Admin will operate within Agile methodologies, participating in Kanban and Scrum ceremonies, and must demonstrate strong communication skills, self‑organization, and initiative.

✅ Key Responsibilities

• Provide development and O&M support for a production system during core and non‑core hours to meet mission requirements.
• Assist with installation, configuration, and validation of the COTS application in both test and production environments.
• Coordinate and collaborate with cross‑functional teams including networking, server/VM operations, identity and access management, and application owners.
• Evaluate system requirements, dependencies, and integration points to confirm compatibility and operational readiness.
• Support essential infrastructure activities such as:
• Networking: ports, protocols, firewalls, load balancers.
• Compute: server/VM provisioning, configuration, and tuning.
• Database: work with database teams to configure, query, and troubleshoot Microsoft SQL Server instances.
• Identity & Access: authentication/authorization, single sign‑on, and knowledge of Microsoft Entra ID.
• Integration: API frameworks including Microsoft Graph for data exchange and interoperability.
• Prepare documentation required for accreditation, compliance, and security assessments.
• Develop and maintain detailed system documentation (installation guides, baselines, operational procedures).
• Provide hands‑on troubleshooting and issue resolution during testing and deployment.
• Clearly communicate project status, risks, and technical considerations to leadership and stakeholders.

📌 Required Qualifications

• Broad technical experience across networking, servers, virtualization, identity management, and system integration.
• Solid understanding of relational database concepts and hands‑on experience with Microsoft SQL Server.
• 5+ years working experience with the following:
• Ports, protocols, firewalls, and network connectivity troubleshooting.
• Operating Windows and/or Linux servers, including VMware or Hyper‑V virtual machine platforms.
• Supporting COTS software deployments in government environments.
• Scripting experience (PowerShell, Python, or similar) for automation/integration.
• Working knowledge of identity services including Microsoft Entra ID.
• Strong understanding of accreditation, compliance, and security assessment processes.
• Ability to interpret technical requirements, identify gaps, and coordinate resolution with specialized teams.
• Active Top Secret clearance and willingness to work onsite in DC.

⭐ Desirable Experience

• Experience working with Certipath TrustVisitor or similar identity‑validation platforms.
• Experience with Agile, Scrum, and Kanban methodologies.
• Experience with Atlassian tools including Jira and Confluence.

🎁 Benefits

Accenture Federal Services offers a wide variety of benefits. The base pay range for this position in the District of Columbia is $91,300 - $184,900 USD. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. You can find more information on benefits here.

🛂 Visa & Eligibility

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.