Technical Support Engineer

Cloudflare

↗

Computer and Network Security 👥 1001 employees 📍 San Francisco, California, US Est. 2009

Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing …

Job Overview

Join our team as a Technical Support Engineer at Cloudflare, where you will play a crucial role in enhancing customer satisfaction and success. This remote work-enabled engineering position is ideal for skilled software engineers who are adept at resolving complex technical issues and are passionate about working with advanced technology stacks.

Key Responsibilities

• Provide expert technical support and guidance to customers via email, phone, and other digital communication methods.
• Troubleshoot and effectively resolve issues related to CDN, DNS, SSL, and other Cloudflare services.
• Collaborate with engineering and product teams to enhance product features and functionality based on direct customer feedback.

Required Qualifications

• Proven experience as a Technical Support Engineer or similar role in IT or customer support.
• Strong understanding of network infrastructure and web technologies.
• Excellent problem-solving and communication skills.

Preferred Qualifications

• Hands-on experience with Cloudflare products and services.
• Certifications in networking, security, or systems administration.

About Cloudflare

At Cloudflare, we are dedicated to helping build a better Internet. As a mission-driven company, we value innovative technology and the dedicated individuals who contribute to our success. We strive to create an inclusive environment where diverse voices are heard and valued.

Benefits & Perks

• Competitive salary and a comprehensive benefits package.
• Opportunities for professional growth and advancement within a supportive remote work culture.
• Flexible working hours and robust support for remote work arrangements.