Cloud Support Technician

Job Overview

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with seven specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value.

Key Responsibilities

Our Service Operations team is looking for a dedicated and skilled Cloud Support Technician to play a key role in ensuring the smooth operation of our clients' cloud environments. You will be instrumental in providing technical support, troubleshooting issues, and delivering exceptional customer service, all while gaining valuable experience in the rapidly evolving world of cloud computing and Azure.

Technical Support & Troubleshooting

• Monitor, analyze, and resolve incidents for customer infrastructure running in Azure.


• Triage, action on and disposition telemetry alerts as they come in.


• Install, configure, and administer customer systems in Azure.


• Troubleshoot and resolve technical issues related to virtual servers and networks.


• Escalate complex cases to Tier-2 and Tier-3 support as needed.

Process & Optimization

• Perform regular reviews of systems, processes, and procedures.


• Document systems, processes, and procedures to maintain knowledge base.


• Promote best practices to enhance and improve organizational processes.

Communication & Customer Service

• Communicate technical issues and solutions to clients in clear, business-friendly terms.


• Interact with customers to identify IT problems and troubleshoot them efficiently.


• Provide regular updates to clients via email, ticketing system, and phone calls.


• Communicate ticket status information to all team members.

Required Qualifications

Technical Skills:

• Basic understanding of operating systems (Windows and Linux).


• Familiarity with virtual servers and networking concepts.


• A strong desire to learn and master Azure cloud technologies.

Problem Solving & Analytical Skills:

• Ability to analyze and resolve technical issues effectively.


• A passion for problem-solving and learning new technologies.


• Ability to work in a fast-paced, rapidly changing environment.

Communication & Interpersonal Skills:

• Excellent verbal and written communication skills.


• Ability to explain technical concepts to non-technical audiences.


• Strong customer service orientation.


• Ability to work collaboratively with team members and clients.

Qualifications:

• Previous experience in a help desk/service desk support or systems administration role.


• Experience supporting virtual servers and troubleshooting network issues is a plus.


• Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus.


• Experience reviewing technical logs and triaging telemetry alerts


• Currently possess Public Trust Clearance OR willing to obtain it within first 90 days of employment

Benefits

We value our employees and are committed to providing a comprehensive and competitive benefits package designed to support your well-being and financial security. Here's what you can look forward to:

Financial Security & Growth:

Competitive Salary: We offer competitive salaries commensurate with experience and skills.

Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary! This is a fantastic opportunity to build your retirement savings with our support.

Performance-Based Compensation: Your hard work and dedication will be recognized and rewarded through our performance-based compensation program, which includes bonus potential in addition to your base salary.

Health & Well-being:

100% Employer-Paid Health, Vision, and D