Cloud Support Administrator (Remote US)

📋 Job Overview

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with seven specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value.

🏢 About Atmosera

Atmosera is a technology consulting firm specializing in Azure Cloud, DevOps, and security solutions. We partner with businesses to leverage modern technology and human expertise to drive innovation and enhance security.

🎯 The Role

As an Azure Cloud Support Engineer, you will be responsible for managing network platforms, firewalls, VPNs, and implementing policy-based routing and load balancing. You will also act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices.

✅ Key Responsibilities

• Networking & Security: Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing.
• Azure Expertise: A minimum of 3 years in Azure Cloud support experience.
• Incident Management: Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices.
• Documentation & Training: Develop, maintain, and train on documentation for standard operating procedures, best practices, and customer-specific runbooks.
• Client Focus: Delivering exceptional client service delivery throughout the service lifecycle.
• Interface with other departments to provide client feedback and ensure success.
• Cloud Environment Management: Configure monitoring and alerting on physical and virtual infrastructure.
• Compliance & Security: Ensure adherence to compliance frameworks: (FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and internal security best practices.
• Technical Skills: Manage and administer Windows & Linux Servers. Configure and administer hypervisors (Hyper-V and VMware).
• On-call Support: Participate in an on-call rotation for escalated support to meet SLAs.
• Infrastructure Automation & Orchestration: Implement automation using scripting languages (PowerShell, Bicep) and CI/CD practices for infrastructure provisioning, configuration management, and deployments.

📌 Required Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 3+ years of experience in support administration, specifically with Azure Cloud.
• Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices.
• Network platforms and firewalls (VPNs, policy management, load balancing, policy-based routing).
• Backup & Recovery: Demonstrated ability to configure and administer Azure Site Recovery and troubleshoot complex issues.
• ITIL best practices for incident and problem management.
• Excellent written and verbal communication skills with the ability to present technical information to clients.
• Problem-Solving & Learning: Strong analytical mind with a focus on root-cause analysis, knowledge development, and process creation.
• Ability to work independently and as part of a team.
• Ability to pass US Public Trust background check.

⭐ Desirable Experience

• Preferred experience with Hypervisors (Hyper-V, VMware).
• Microsoft Azure Admin (AZ-104) certification.

🎁 Benefits

Financial Security & Growth:
Competitive Salary: We offer competitive salaries commensurate with experience and skills.
Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary!
Performance-Based Compensation: Your hard work and dedication will be recognized and rewarded through our performance-based compensation program, which includes bonus potential in addition to your base salary.

Health & Well-being:
100% Employer-Paid Health, Vision, and Dental Insurance for employees: We cover 100% of the cost of your health, vision, and dental insurance premiums.

🛂 Visa & Eligibility

Ability to pass US Public Trust background check.
If not currently possessed, Must obtain within 90 days of employment or be subject to termination.