Cloud Operations Manager

📋 Job Overview

We are looking for a Cloud Operations Manager to lead and grow our Cloud Operations team. In this role, you will be responsible for the operational excellence of our cloud environment — from ensuring system reliability and observability to driving cost efficiency and actively contributing to customer success. You will work cross-functionally with Support, Technical Account Management, and other engineering teams to represent Cloud Operations in customer-facing engagements and strategic initiatives.
This is a people-first leadership role for someone who thrives in a dynamic, distributed environment and who is passionate about operational quality, continuous improvement, and team development.

🏢 About Matrix42

Matrix42 is a growing, international cloud organization focused on service management solutions.

🎯 The Role

Lead and grow our Cloud Operations team, ensuring operational excellence of our cloud environment.

✅ Key Responsibilities

• Lead, mentor, and develop a distributed Cloud Operations team across multiple locations.
• Foster a culture of ownership, accountability, and continuous improvement.
• Drive team performance through clear goal-setting, regular feedback, and career development support.
• Manage hiring, onboarding, and team structure as the organization scales.
• Own the end-to-end incident management lifecycle — from detection and response to post-mortem analysis and preventive action.
• Define and enforce SLAs, SLOs, and escalation procedures.
• Lead the implementation and continuous improvement of observability and monitoring strategies (metrics, logs, traces) to ensure proactive issue detection and resolution.
• Drive a culture of blameless retrospectives and lessons learned.
• Take ownership of cloud spend visibility, forecasting, and governance.
• Identify and drive cost optimization initiatives across cloud infrastructure (rightsizing, reserved capacity, resource lifecycle management, etc.).
• Collaborate with engineering and product teams to embed cost-awareness into architectural decisions.
• Report on cloud financial KPIs to leadership and stakeholders.
• Partner with the Support and Technical Account Management teams to represent Cloud Operations in customer escalations, RFP responses, and pre/post-sales engagements.
• Provide technical input and operational insights for customer cases requiring cloud expertise.
• Act as a trusted point of contact for cloud operational matters in cross-departmental initiatives.

• Proven experience leading or managing a cloud operations, SRE, or infrastructure team.
• Strong background in incident management, on-call operations, and observability tooling (e.g., Grafana, PagerDuty, ELK, Prometheus, or similar).
• Hands-on experience with major cloud platforms (AWS, Azure, and/or GCP) and/or cloud-agnostic deployment platforms and open-source technologies (e.g., Kubernetes, Terraform, OpenStack, or similar infrastructure-as-code and containerization frameworks).
• Demonstrated ability to manage and optimize cloud costs at scale.
• Experience collaborating with customer-facing teams (Support, TAM, Pre-Sales) on technical topics.
• Excellent communication skills in English (written and spoken); additional languages (Romanian, German, Finnish) are a plus.

• Strong people management skills with a track record of building and retaining high-performing teams.
• Strategic thinker who can balance operational day-to-day demands with longer-term improvements.
• Data-driven decision-maker with a focus on measurable outcomes.
• Comfortable working in a remote-first, internationally distributed environment.
• Willingness and ability to travel regularly to Romania, Germany, and Finland.

A key leadership role in a growing, international cloud organization. Flexible, remote-first work environment from any Matrix42 office location. A collaborative and technically strong team across Europe. Opportunities to shape cloud strategy and operations at a company-wide level. Competitive compensation and benefits package. Our culture is built on strong values, with customer success as our top priority. We encourage continuous learning and personal growth, empowering you to develop your skills and achieve your career goals. Alongside a competitive benefits package, flexible working hours, and a hybrid work environment, you'll have the opportunity to be part of an exciting European growth journey.

🛂 Visa & Eligibility

No specific visa or eligibility information provided.