Site Reliability Engineer

Job Overview

Close is seeking a Site Reliability Engineer to join our Infrastructure Team. This is a 100% remote position available to candidates in the USA. The role involves building and maintaining the platform that runs all Close systems.

About Us

Close is a bootstrapped, profitable, 100% remote, ~100 person team of thoughtful individuals who prioritize taking ownership and making a meaningful impact. We’re eager to make a product our customers fall in love with over and over again. We 💛 small scaling businesses. Since 2013, we’ve been building a CRM that focuses on better communication, without the hassle of manual data entry or a complex UI. We are out to supercharge sales productivity with the most modern, thoughtfully designed, all-in-one, communication-focused CRM.

About the Role

You will be joining the Infrastructure Team at Close. This team builds and maintains the platform that runs all Close systems (and do we have a lot of those). Work with us and you’ll be working with:

• Multi-terrabyte MongoDB, PostgreSQL, and Elasticsearch clusters
• Telemetry systems built on Grafana’s LGTM stack and ClickHouse processing over 130 TB per month
• Multiple Kubernetes clusters running tens of thousands of pods
• Github Actions & ArgoCD powered CI/CD that can go from merged, to production, to rolled back in 10 minutes
• A system that is stable, up to date, and hasn’t needed scheduled downtime in 4 years

About You

You are a rock in the storm. With your hard won expertise, gained through battles won and lost, you consistently build robust systems from quality components fit to underpin mission critical applications. You value simplicity over familiarity. You value resilience over speed. You take pride in building composable and maintainable tools. You’ve worked with a diverse array of infrastructure tools and systems, including:

• CICD (CircleCI, GitHub Actions, ArgoCD)
• Configuration Management (Ansible, Terraform)
• Databases (Elasticsearch, MongoDB, PostgreSQL, ClickHouse)
• Cloud Computing (Kubernetes, AWS)
• Telemetry (Loki, Tempo, Grafana, Mimir/Prometheus)

Requirements

Senior 1 & 2 level candidates should have 5+ years of experience building modern infrastructure systems. Staff level candidates should have 8+ years of experience. The buck stops with you! You are the kind of person who is respected as an expert on the systems you run. You have been the final point of escalation in the support of mission critical production systems. You are familiar with some of the following technologies: AWS, Terraform, Kubernetes, Ansible, MongoDB, PostgreSQL, Elasticsearch. You have a strong grasp of common networking and data transfer protocols such as DNS, HTTP, TCP. You are able to speak and write in English. You are located in the USA (ET, CT, MT, PT).

Benefits

Competitive compensation including an organization-wide goal-based bonus
Paid Time Off: ~5 Weeks PTO upon joining + Winter and Summer Holiday Breaks. Each year with the company, you’ll receive 2 additional PTO days.
80% Work Option: Work with your manager to choose between working 5 day weeks (standard full-time) or 4 day weeks @ 80% pay
Paid Parental Leave for primary and secondary caregivers
Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical
Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents)
401k (US residents): We match 6% contributions with immediate vesting

Our Values

Build a house you want to live in - Examine long-term thinking and action
No BS - Practice transparency and honesty, especially when it’s hard
Invest in each other - Build successful relationships with your coworkers and customers
Discipline equals freedom - Keep your word to yourself and others
Strive for greatness - Constantly challenge yourself and others