Senior Site Reliability Engineer

Job Overview

Citizen Health is seeking a Senior Site Reliability Engineer (SRE) to ensure the resilience, performance, and availability of our AI-powered, patient-centric healthcare platform. In this hands-on, high-impact role, you will apply software engineering principles to operational challenges—designing and maintaining reliable systems that scale, fail gracefully, and recover quickly.

Key Responsibilities

• Define and measure service reliability through SLIs, SLOs, and error budgets.
• Implement and operate observability tooling (e.g., NewRelic, Prometheus) across cloud and Kubernetes environments.
• Analyze logs, traces, and metrics to surface actionable insights and improve system health.
• Perform capacity planning, load testing, and performance profiling and tuning to support scale and reliability, and to optimize system performance.

Required Qualifications

If you're passionate about building systems that stay up, scale well, and recover fast — and you thrive on solving reliability challenges in modern cloud-native environments — we’d love to talk to you.

About Citizen Health

Citizen Health was founded on the belief — shaped by firsthand lived experiences navigating healthcare — that having the right advocate is the single most important factor in achieving better care and outcomes.

Benefits

We are a mission-driven team excited to be building the future of consumer healthcare.