Build & Release (CI/CD) Support Engineer

📋 Job Overview

Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world’s largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers. For this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people.

🏢 About Virtasant

Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world’s largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers.

Freedom to Grow. Power to Deliver.
At Virtasant, talented people do their best work in an environment built on trust, autonomy, and continuous learning. With team members in 130+ countries, we are a remote-first, proudly diverse organization focused on meaningful work and real impact.

🎯 The Role

The Build & Release Support Engineer provides high-impact technical support for the customer’s build, release, and CI/CD systems, which every developer depends on to ship software. This role is deeply developer-facing and centers on build pipelines, software supply chain workflows, and release tooling. You will help engineers resolve blockers across tools like Maven, Java build systems, Docker, Spinnaker, Artifactory, and Jenkins.

✅ Key Responsibilities

• Manage Slack threads and tickets (roughly 50/50)
• Triage build failures, broken pipelines, dependency issues, and configuration errors
• Provide fast, accurate context before escalating
• Handle multiple interactions in parallel without losing track
• Diagnose complex build, packaging, or artifact problems independently
• Investigate issues involving Maven builds, Java compilation, Docker images, Artifactory repos, Jenkins jobs, and Spinnaker pipelines
• Provide structured guidance throughout incidents
• Complete a thorough analysis before escalating
• Gather all required details upfront to reduce back-and-forth
• Produce clean, high-quality escalation tickets that downstream teams can act on immediately
• Maintain and refine FAQs and internal documentation
• Create problem–solution one-pagers for recurring issues
• Document newly solved problems instinctively and thoroughly

📌 Required Qualifications

• Git proficiency and GitHub expertise
• CI/CD tooling expertise (Jenkins, GitHub Actions, GitLab CI, etc.)
• Build & Release engineering fundamentals
• Maven and Java build tooling
• Understanding of software supply chain lifecycle
• Comfort supporting Artifact repositories (Artifactory, Nexus, etc.)
• Experience with Spinnaker or similar deployment orchestration
• Strong troubleshooting ability
• Clear written and spoken communication
• SDLC understanding
• Unix command-line proficiency
• Linux command-line proficiency
• Scripting (Python/Bash)
• Container knowledge (Docker/Kubernetes)

⭐ Desirable Experience

• Monitoring tools (Prometheus/Grafana)
• Prior SRE experience

🎁 Benefits

Constant learning and rapid skill growth, hands-on technical problem solving, directly unblocking developers across a global organization.

🛂 Visa & Eligibility

Remote-first, trust-based culture with global team across 130+ countries. High autonomy and respect for your time.