Site Reliability Engineer

Job Overview

Site Reliability Engineers (SREs) at Bottomline are responsible for building and operating critical internal and external services. Our SREs use their skills as software engineers and their knowledge of infrastructure to further develop our reliability practice in order to keep these services running smoothly. They do this with the ultimate goal of delivering a great customer experience through services that are observable, scalable and highly available. In this role you will be learning complex systems, specifically how they behave and fail in production. If you are inclined to drive those failure modes out of our systems then you might be a good fit for the team. This important work not only drives growth for Bottomline but is also critical for the growth of Bottomline's customers.

Key Responsibilities

• You are experienced with infrastructure as code practices
• You consistently use your programming skills to automate tasks
• You are comfortable working in a CLI environment
• You think of software and infrastructure coming together to form a larger system
• You dig deep into incidents/problems and come up with unique solutions
• You are enthusiastic about learning new technologies and spreading your knowledge
• You battle ruthlessly to fix what's broken and protect the customer experience
• You are compelled to leave a situation better than you found it

Required Skills & Qualifications

• 3 to 5 years of hands-on experience in Increasing the observability of our various applications, services, and infrastructure using: Open Telemetry, Grafana eco-system (Grafana, Loki, Mimir, Tempo), Fluentd
• Automating our applications and infrastructure using: Terraform, Kubernetes, Puppet
• Creating CI/CD pipelines for these services using: Gitlab, ArgoCD, Kustomize
• Working with our Product teams and helping them capture the user experience in SLOs
• Reducing the impact of service disruptions through our incident, problem, change management programs

About Bottomline

Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!