Senior Site Reliability Engineer

Job Overview

Join BetterUp as a Senior Site Reliability Engineer and help transform how we monitor, troubleshoot, and maintain production systems. This is a hybrid role requiring in-person collaboration at one of our US hub locations: Austin, TX; Chicago, IL; New York City, NY; San Francisco, CA; or the Washington, DC metro area.

Key Responsibilities

• Leverage AI-powered tools and automation to transform how we monitor, troubleshoot, and maintain production systems


• Build and operate cloud infrastructure on AWS, using Terraform to codify and version-control our entire environment


• Manage and scale Kubernetes clusters that power BetterUp's platform, ensuring high availability and performance


• Design intelligent alerting and observability systems


• Collaborate with engineering teams to embed reliability into the development lifecycle


• Automate incident response workflows and build self-healing infrastructure


• Experiment with and adopt emerging AI tools for log analysis, anomaly detection, and predictive maintenance


• Drive continuous improvement through data-driven retrospectives and reliability metrics

Required Qualifications

• 4+ years of experience in SRE or infrastructure roles


• Genuine excitement about AI tooling: copilots, AI assistants, or LLM-based tools


• Deep experience with AWS


• Hands-on Kubernetes experience: deploying, scaling, debugging, and securing clusters


• Strong Terraform skills with experience managing complex, multi-environment infrastructure


• Familiarity with modern observability stacks (Datadog, Prometheus, OpenTelemetry)


• Strong debugging instincts and comfort navigating distributed systems


• Clear communication skills - explaining production incidents to engineers and executives


• A builder's mindset: seeing manual processes as opportunities for automation

Benefits

Access to BetterUp coaching; one for you and one for a friend or family member

Competitive compensation plan with opportunity for advancement

Medical, dental, and vision insurance

Flexible paid time off

All federal/statutory holidays observed

4 BetterUp Inner Workdays

5 Volunteer Days to give back

Learning and Development stipend

Company wide Summer & Winter breaks

Year-round charitable contribution of your choice on behalf of BetterUp

401(k) self contribution

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status.