AWS Team Lead, Development

TTEC Digital

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IT Services and IT Consulting 👥 1001 employees 📍 Austin, Texas, US

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leadi…

Job Overview

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking an AWS Team Lead, Development, to join our AWS Partner Practice. This is a remote role based in the United States.

The TTEC Digital AWS Partner Practice comprises over 150 brilliant technical experts, has received numerous best-in-class awards from AWS, and was the first Amazon Connect partner globally to be signed. The practice has delivered over 500 AWS customer launches, improving the customer experience for more than 3.5 million conversations to date.

As the AWS Team Lead, Development, working remotely in the US, you will provide the vision, execution, and direction to implement strategies, processes, and technologies that deliver best-in-class customer experience.

Our AWS Practice teams function as autonomous units working with multiple clients at any given time. Developer teams consist of three to four developers, including the team lead and a project manager. After receiving SOWs and rough requirements from our sales team, the Team Lead works with the PM on the team to perform detailed discovery and to plan out the sprints of the project alongside the client’s product owners. Our teams are treated as a group of equals, but the lead has the final say and responsibility for the technical decisions made on a project. As such, the lead must be able to handle professional conflict in a way that is productive and edifying, not destructive to the morale of their teammates. Reporting to the Technology Manager, the Team Leads are expected to contribute to Best Practice Documentation within the organization.

Our AWS Practice solutions include an ever-evolving field of AWS-focused contact center implementations, and the Lead is expected to stay current on the latest and greatest from Amazon as well as the broader industry. The Team Lead will ensure our team continues to polish our practice to deliver faster with higher quality and better performance for our clients.

Key Responsibilities

• Morning meetings with internal team and clients
• Requirements analysis and design conversations when you have a new project starting.
• Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc.
• Helping junior team members with struggles in code and in teamwork.
• Studying new AWS Services, tools, or even new languages to address project needs.
• You need to be ready to learn quickly!

Required Qualifications

• Demonstrated expert knowledge of AWS services and cloud architecture
• Experience with AWS services, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, VPC/Network configurations
• 10+ years of development experience with a recent focus on Node.js/Typescript, working with AWS services.
• Thorough knowledge of agile methodologies such as Scrum
• Ability to mentor more junior team members and to correct constructively, fostering growth in the team’s skills while strengthening relationships amongst team members
• The ideal candidate seeks to understand before prescribing a solution.
• Love of technology and the latest and greatest in development best practices, especially the latest services from AWS

About TTEC Digital

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities