Fictiv is seeking a Salesforce System Support Specialist to perform general declarative Salesforce administrative duties, assist with the ongoing maintenance and development of our Salesforce instance, help deliver high-quality enhancements, and provide 1st tier support for the organization. A Salesforce Admin provides day-to-day support, administration of Salesforce, maintain data cleanliness, and will generate/analyze simple to complex reports.
🏢 About Fictiv
Fictiv is a division of MISUMI Group, a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, Fictiv empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
🎯 The Role
The Salesforce System Support Specialist is responsible for performing general declarative Salesforce administrative duties, assisting with the ongoing maintenance and development of our Salesforce instance, helping to deliver high-quality enhancements, and providing 1st tier support for the organization. A Salesforce Admin provides day-to-day support, administration of Salesforce, maintain data cleanliness, and will generate/analyze simple to complex reports.
✅ Key Responsibilities
Manage Salesforce continuous improvement projects end to end, coordinating cross-functionally as necessary to gather requirements, ideate and decide upon solution paths, implementation and testing.
Identify areas for improvement and cross-functional dependencies. Brainstorm solutions and suggest optimal solution path.
Gains a deep understanding of sales systems and processes and provides insights into the impact of any potential configuration changes.
Manage Salesforce configuration projects, including (but not limited to): Declarative Automation, objects, fields, page layouts, record types, custom settings, dashboards, and reports.
Assist with onboarding and project training/enablement for sales tools and processes.
Generates and analyzes simple and complex reports from Salesforce based on business needs as requested by the sales and sales management team
Provides day-to-day support and administration for Salesforce
Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
Maintains data cleanliness, identifies, and resolves data inaccuracies within our systems
User support tickets
Bulk data management
Manage deal desk processes
📌 Required Qualifications
0-5 years of professional experience as a Salesforce Administrator
4-year degree in Information Technology or Computer Science. Degrees in similar analytical areas of study will also be considered.
Salesforce Admin Certification is a plus.
Excellent communication skills and the ability to work as part of a team are essential.
A successful candidate will also exhibit a strong desire to learn and understand all aspects of the company’s operations and be able to interact directly with other departments.
Highly organized with exceptional attention to detail.
Ability to handle multiple priorities in a fast-paced environment.
Working knowledge of SQL Server or academic study of SQL is preferred.
Ability to travel 0-10% annually in the U.S. for team meetings, offsites, etc.
⭐ Desirable Experience
Experience with Salesforce declarative automation tools
Experience with Salesforce reporting and dashboarding
Experience with Salesforce data management tools
Experience with Salesforce user management and security
🎁 Benefits
Fictiv offers a competitive salary and benefits package, including health insurance, retirement plan, paid time off, and opportunities for professional development.
🛂 Visa & Eligibility
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
