Associate IT Infrastructure

Job Overview

As an Associate Infrastructure Engineer at Sumerge, you will play a crucial role in supporting our infrastructure team in building, maintaining, and optimizing our IT infrastructure for various projects and internal operations. You'll be exposed to a wide array of technologies and platforms, allowing you to develop your skills in system administration, cloud services, and network management.

Key Responsibilities

• Deliver first-level IT support and troubleshooting assistance to end-users.


• Assist in day-to-day operations of IT infrastructure.


• Assist in the installation, and maintenance of hardware and software components for end-users.


• Deploy the approved updates/patches for Desktops / Laptops to meet changes in information technology.


• Monitor the behavior of the End-Users Devices for vulnerability prevention.


• Updates accurate IT documentation of system configurations, procedures, and troubleshooting steps.


• Maintain accurate records of IT assets and their lifecycle.

Required Qualifications

• 0-1 years of relevant experience.


• Good experience with Operating Systems Environment (Windows and Linux).


• Good experience with LAN and WAN Networks Technologies (TCP/IP, DNS, and DHCP, ...).


• Good knowledge with Microsoft 365 Applications.


• Good knowledge with cloud computing systems (Microsoft Azure and Amazon Web Services (AWS)).


• Strong analytical and problem-solving skills with a willingness to learn from feedback.