Site Reliability Engineer

3E is a leading technology and SaaS company providing digital solutions and expert services that maximise the performance of renewable energy assets. As a trusted data services partner, we deliver future-proof and easy-to-deploy solutions over a project’s entire lifetime, supporting developers, asset managers, operators, investors, EPC contractors and IPP's.

3E's one-stop digital platform SynaptiQ provides a complete range of leading SaaS solutions for development, operational asset management and analytics. In addition, 3E supplies various expert services for engineering, technical and strategic decision support.

3E has a proven track record spanning more than 20 years across 100 countries. It operates an international team of 100+ experts from its headquarters in Brussels and offices in Barcelona, Madrid, Paris, Toulouse, Cape Town and Chennai.

Strengthened by partnerships with universities and industry pioneers, 3E continues to explore innovations and new developments in renewable energy and digitalisation, striving to provide the industry’s most advanced energy intelligence and AI-based solutions.

SynaptiQ is 3E’s SaaS product, an independent, evolutionary software suite for asset management of renewable energy portfolios (more information on https://www.3e.eu/solutions/synaptiq). SynaptiQ collects near-real time data of more than 20 million devices spread over 10 thousands utility scale and commercial solar and wind sites spread all over the globe.

We develop and operate advanced analytical services to enrich the monitoring data by:

• satellite imaging data,
• meteorological modelling,
• advanced system modelling,
• machine learning & artificial intelligence.

The platform combines domains related to big data, high-performance processing, IoT protocols and AI and is the product of the interactions between a multidisciplinary team of developers, scientists, renewable energy architects, electrical engineers, and enthusiast sales that implement, operate and commercialize SynaptiQ worldwide.

The added value realized by SynaptiQ is performance improvement and operational cost reduction for its Operations & Maintenance customers.

We are looking for a Site Reliability Engineer (SRE) to join our team and help us implement and scale SRE best practices for our service platform. You’ll be working closely with product, operations, platform, and software engineering teams to ensure reliability and performance across our systems. 

In this role, you’ll have the opportunity to foster a culture of reliability engineering, shape the resilience of our platform, and contribute to its continuous improvement. 

What you’ll do 

• Define and Monitor SLOs: Collaborate with teams to set Service Level Objectives (SLOs) that focus on the user journey, and ensure appropriate alerting, monitoring, and reporting on key performance indicators. 

• Incident Management: Troubleshoot and perform root cause analysis for system-wide incidents, working closely with our platform, operations, and software engineering teams. 

• Proactive Alerting: Implement effective monitoring and alerting routines to prevent incidents, ensuring the on-call team is only engaged in truly exceptional circumstances. 

• Continuous Improvement: Drive the improvement of incident response times by applying insights from postmortems and implementing lessons learned. 

• Optimize System Performance: Identify and resolve service performance bottlenecks across application, runtime, and operating systems, addressing issues related to CPU, memory, databases, networks, and more. 

• Build Monitoring Solutions: Set up and maintain a robust monitoring stack with insightful dashboards and visualizations using Grafana, Loki and Prometheus. 

Our Ideal Candidate

• At least 3 years of professional experience in a similar SRE or infrastructure-related role. 

• Minimum of 7 years of experience as a software engineer, with a deep understanding of building scalable, resilient service-oriented architectures at a medium scale. 

• 3 years hands-on experience selecting, setting up, and optimizing monitoring stacks, including building dashboards that provide deep and pertinent insights into system health, and delivering comprehensive monthly reports to demonstrate SLA compliance to customers. 

• Hands-on experience in troubleshooting performance issues at all levels: services, runtime (JVM), containers (Docker), operating system (Linux), and networking. 

• Team player with excellent leadership, communication and collaboration skills. 

• Strong analytical skills and a security-first mindset. 

• Fluency in English. 

Our offices are hidden in the centre of Brussels with a view on a pond, with ducks and a heron bringing a regular visit. In addition to a stimulating atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company/team with an ambitious growth plan, delivering innovative services.

Furthermore:

• Attractive salary package in line with your level of experience, including group insurance, hospital insurance, meal vouchers (8 euros), eco vouchers, representation allowance, company mobile phone + subscription, 32 days of
• vacation and a flex income plan.
• Sustainable transport: easy access with public transport, 100% reimbursement of public transport fare, bicycle allowance.
• Flexibility in our open-minded company.
• Home working (2 days per week)
• An international environment: projects in over 100 countries worldwide, colleagues of 20 nationalities.